Privacy Policy

Superlative RM believes that maintaining the privacy and confidentiality of an individual’s  personal information is important. We provide the following privacy policy (the “Privacy  Policy”) in order to demonstrate our firm commitment to privacy. Superlative RM may need  to change this Privacy Policy from time to time in order to address new issues and to reflect  changes on our Site. Please refer back to this Privacy Policy regularly because your use of  the Site signifies that you agree to be bound by the terms and conditions of this Privacy  Policy, as amended from time to time.  

(1)A consumer has the right to request that the business disclose the following:  

  1. The categories of personal information we collect;  
  2. The categories of sources from which the personal information is collected; 
  3. The purpose for collecting the personal information;  
  4. The categories of third parties with whom the business shares personal information; and 
  5. The specific pieces of personal information we have collected, disclosed or sold. Such a  request can be made to Superlative RM at 4343 N Scottsdale Rd, Suite 150, RM 104,  Scottsdale AZ 85251, by email at [email protected], or by phone at 888- 441-4544. Once we receive your request, we will compare the information you provided  with the information we already have. If we can verify that the request came from you, we  will provide the required information. We will match 2-3 identifying personal information  data points to verify that the request came from you. If we cannot verify that the request  came from you, we will notify you.  

(2)We typically collect the following categories of personal information about a consumer  for debt collection purposes only:  

  • (a)health insurance information, which we obtain from the debtor’s creditor or the  consumer, if we are collecting a medical debt;
  • (b) personal identifying information, like name, address, and account number, as  well as other identifying information, which we obtain from the consumer’s creditor,  credit reports and other skip trace tools, and the consumer;  
  • (c) characteristics such as age, gender, etc., which we obtain from the consumer’s  creditor and consumer’s credit report;  
  • (d) retail information, which we obtain from the consumer’s creditor and the  consumer’s credit report;  
  • (e) internet activity regarding online payments, which we collect if the consumer  visits our website or payment portal;  
  • (f) geolocation data, which we obtain from process servers;  
  • (g) recordings, which are made when the consumer has a telephone conversation  with us; 
  • (h) professional and employment-related information, which we obtain from the  consumer’s creditor, credit reporting agencies, and other skip trace sources; and
  • (i) educational information, which we obtain from the consumer’s creditor, credit  reporting agencies, and other skip trace sources.  

(3) We do not sell any personal information to third parties. We do disclose information to  credit reporting agencies.  

(4) The California Consumer Privacy Act provides for the right for consumers to request the  deletion of their information, subject to various exceptions. The information that  Superlative RM has generally fallen within an exception and does not have to be deleted  upon request. Nonetheless, such a request can be made to Superlative RM at 4343 N  Scottsdale Rd, Suite 150, RM 104, Scottsdale AZ 85251, by email to [email protected], or by phone at 888-441- 4544. Once we receive your  request, we will compare the information you provided with the information Superlative RM  already has. If we can verify that the request came from you, we will provide the required  information. We will match 2-3 identifying personal information data points to verify that  the request came from the consumer. If we cannot verify that the request came from the  consumer, we will notify the consumer.  

(5) The California Consumer Privacy Act also provides for the right to opt out of the sale of  personal information. However, we do not sell personal information.  

(6) The consumer has a right not to receive discriminatory treatment by us for the exercise  of the privacy rights conferred by the California Consumer Privacy Act.  

(7) A consumer can designate an authorized agent to make a request under the California  Consumer Privacy Act. The consumer must provide either a power of attorney or written  authorization.  

(8) Questions regarding this Privacy Policy should be directed to [email protected] 

(9) This privacy policy was last updated on 10/13/2025